1-TELEPHONING
Some useful phrases
1.1-Dialogues 1
• Beginning a call
• Checking information
• Asking the caller to hold
• Asking the caller to leave a message
• Making sure you understand
• Ending a call
1.2-Dialogues 2
• A voicemail message
• Leaving a message
• You can’t talk
• The reason for calling
• You can’t hear the caller
• You have to end the call
• An automated message
2-A COMPANY VISIT
Some useful phrases.
2.1- Dialogues 1
• Directions to the office
• Getting lost
• Arrival
• Meeting
2.2- Dialogues 2
• Introducing a company (1)
• Introducing a company (2)
• Company history
• A tour of the office
2.3- Dialogues 3
• Business activities (1)
• Business activities (2)
• Markets
• The competition
3-JOB INFORMATION
Some useful phrases.
3.1- Dialogues 1
• Responsibilities
• Qualifications for the job
• A typical day
• Discussing a new appointment
3.2- Dialogues 2
• Working conditions
• Financial rewards
• Job benefits
• Retirement and redundancy:
4-PRESENTATION
Some useful phrases.
4.1- Dialogues 1
• Setting the scene:
• Moving on:
• Dealing with questions:
• Dealing with the unexpected
• Recapping
• Coming to an end
4.2- Dialogues 2
• Some facts and figures
• Predictions
• Trends: upwards
• Trends: downwards
• Trends: steady
5-MEETING
Some useful phrases.
5.1- Dialogues 1
• Setting up a meeting (by phone)
• Postponing a meeting (by phone)
• Setting up a meeting (a voicemail message)
• Confirming a meeting by email
5.2- Dialogues 2
• Working through an agenda
• Reporting back to a meeting
• Reaching an agreement
• Making a point
5.3- Dialogues 3
• A follow-up phone call (1)
• A follow-up phone call (2)
• Action points {on a Dictaphone)
• Sending minutes by email
6-ENTERTAINING and SOCIALIZING
Some useful phrases
6.1-Dialogues 1
• Coffee or tea?
• Translating the menu
• Ordering a meal (1)
• Ordering a meal (2)
• Paying the bill
6.2-Dialogues 2
• Where you live
• Starting a conversation